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I'm Richard, it's great to meet you...

As a UX Researcher, as well as in my former career in IT, a long with my rapport building and coaching skills, I am known for my great communication skills, asking the right question, being people-centred and thinking creatively. 

I love developing and using my UX skills to help organisations and companies improve their products (apps, websites, and even TV interfaces) using my wide range of UX research skills. 

I've been fortunate to have worked with many great people over the years. I am at my best when working with people who want to work hard but enjoy having some fun along the way. 

In my free time, I enjoy exploring, both close to home and further afield, ideally combining that with good food and my long-held love of photography! If I really want to relax and get into flow, I'll build a Lego Architecture kit, ideally of places I've previously visited on my travels...

I love volunteering. During the year you can find me actively involved in my choir (West End Musical Choir) and also each summer helping visitors (and often locals!) get the most out of my great city as a Team London Ambassador.  

Me, in a few lists

My Key UX Skills

UX Research (In person and remote)

Usability Testing

Ethnographic research (Diary Studies)

Surveys & Interviewing

Competitor Analysis 

Qualitative & Quantitative

Card-Sorting & Affinity Mapping
Persona Creation

Problem & Outcome Statements
Heuristic Analysis
Feature Analysis & Prioritisation
Ideation & sketching

Low-Fidelity & Mid-Fidelity Wireframes 

My Transferable Skills

People & Communication Skills





Active Listening







Fun & Good Sense of Humour

My Favourite UX Tools

Sharpie marker and Post-It notes








Microsoft 365

Google Workspace

Places I Love

London, my amazing home city!

Doubtful Sound, New Zealand

Japan during Sakura 

The Lake District, England

Vang Vieng, Laos

Machu Picchu, Peru

Galapagos Islands

Torres del Paine, Chile
Costa Rica

Piriapolis, Uruguay

Yosemite, USA

Apps & Sites I Enjoy


BBC News





Google Maps



John Lewis & Partners

Airtime Rewards

BBC iPlayer & BBC Sounds

My Education

CPUX Usability Testing & Evaluation - Theory

Bunnyfoot, London, 2024

CPUX Foundation Level

Bunnyfoot, London, 2023

Accredited Diploma in Coaching
JLP & Association for Coaching, 2019

Master's in Psychology
Birkbeck, University of London, 2013

Bachelor's in Computer Science

University of Exeter, 1991

A picture's worth a thousand words...

I'm fascinated by how images can be a visual diary, can trigger memories and spark the imagination. 
Here are few of mine... 

My Timeline Highlights

Some of the key dates on my journey...

2023 & 2024

Certified Professional in UX

I'm proud to have continued my development, successfully completing the training and examinations to gain my Certified Professional for Usability & UX - Foundation Level (CPUX-F, 2023) and then the advanced CPUX for Usability Testing and Evaluation - Theory (CPUX-UT, 2024).  


UX Consultant

I'm so happy everyday that I have been able to continue to grow and refine my UX skills in my role at Bunnyfoot. Here I am privileged to work with both amazing colleagues and clients. I've honed my skills and particularly enjoy focusing on UX research, and teaching the public Usability Testing course.   


User Experience Designer

Realising a career in UX was what I was meant to be doing, it was time for a career pivot! An intense and exciting 12-week remote User Experience Design Immersive with General Assembly London gave me an amazing foundation to start my next highlights.


Executive Coach

After 18 months of training, I became a coach enabling me to support my colleagues at the John Lewis Partnership to work through any challenges or issues they faced, work-related or not. 


Travelling & Exploring

In recognition of long service, I was granted the once-in-a-lifetime opportunity to have a 6-month paid sabbatical. With my partner, we travelled to 17 countries/territories, enjoying our adventures from trekking to Machu Picchu to diving at the Great Barrier Reef.


Master's in Psychology

Over 4 years, after my full-time day job, I attended lectures and seminars to complete my long term ambition of studying Psychology, culminating in my qualitative research dissertation.


Team London Ambassador

London 2012 was a very special time for me and my city. Training to be a Team London Ambassador was a great volunteering experience that allowed me to be part of it. I've carried on volunteering most years since.


Bachelor's in Computer Science

As I'd enjoyed the very early days of home computing, and with a love of all things technical, Computer Science was a natural choice and it got me into my IT career!

Have you seen my work?

I work with many very big name clients who value the skills, expertise, and insights I provide to them, however, due to professional confidentiality, I am not able to share details of my work with them. ​


However, here are a couple of examples of work from my initial training with General Assembly...

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