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Hi!
I'm Richard, it's great to meet you...

I've been fortunate to have worked with many great people over the years.
I am at my best when working with people who want to work hard but enjoy having some fun along the way. 

 

With my former career in IT and my coaching expertise, I am known for my great communication skills, asking the right question, being people-centred and thinking creatively. 

In my free time, I enjoy exploring, both close to home and further afield, ideally combining that with good food and my long-held love of photography! If I really want to relax and get into flow, I'll build a Lego Architecture kit...

I also love volunteering each summer to help visitors (and often locals!) get the most out of my great city, London.  

Me, in a few lists

My Key UX Skills

UX Research

Surveys & Interviewing

Competitor Analysis

Card-Sorting & Affinity Mapping
Persona Creation

Problem & Outcome Statements
Design Studios
Heuristic Analysis
Feature Analysis & Prioritisation
Ideation & sketching

Low-Fidelity & Mid-Fidelity Wireframes 

High-Fidelity Prototypes

Usability Testing

My Transferable Skills

Communication

Empathy

Team-working

Collaboration

Facilitation

Active Listening

Mentor

Coach

Conscientiousness

Genuine

Enthusiasm

Curiousity

Fun & Good Sense of Humour

My Favourite UX Tools

Sharpie marker and Post-It notes

Sketch

Figma
Marvel
InVision

Adobe XD
Miro
Trello
Slack
Google Workspace

Apple Keynote, Pages & Numbers

Places I Love

Doubtful Sound, New Zealand

Japan during Sakura 

The Lake District, England

Vang Vieng, Laos

Machu Picchu, Peru

Galapagos Islands

Torres del Paine, Chile
Piriapolis, Uruguay

Yosemite, USA
London, my home city!

Apps & Sites I Enjoy

Citymapper

BBC News

Audible

Words with Friends

Shazam
Instagram

Lego

Nest

Waze

Moonpig

Netflix

johnlewis.com
 

My Education

UX Design Immersive Course
General Assembly London, 2020

Accredited Diploma in Coaching
JLP & Association for Coaching, 2019

Master's in Psychology
Birkbeck, University of London, 2013

Bachelor's in Computer Science

University of Exeter, 1991

A picture's worth a thousand words...

I'm fascinated by how images can be a visual diary, can trigger memories and spark the imagination. 
Here are few of mine... 

My Timeline Highlights

Some of the key dates on my journey...

2020

User Experience Designer

Realising a career in UX was what I was meant to be doing, it was time for a career pivot! An intense and exciting 12-week remote User Experience Design Immersive with General Assembly London has given me an amazing foundation to start my next highlights.

2019

Executive Coach

After 18 months of training, I became a coach enabling me to support my colleagues at the John Lewis Partnership to work through any challenges or issues they faced, work-related or not. 

2017

Travelling & Exploring

In recognition of long service, I was granted the once-in-a-lifetime opportunity to have a 6-month paid sabbatical. With my partner, we travelled to 17 countries/territories, enjoying our adventures from trekking to Machu Picchu to diving at the Great Barrier Reef.

2013

Master's in Psychology

Over 4 years, after my full-time day job, I attended lectures and seminars to complete my long term ambition of studying Psychology, culminating in my qualitative research dissertation.

2012

Team London Ambassador

London 2012 was a very special time for me and my city. Training to be a Team London Ambassador was a great volunteering experience that allowed me to be part of it. I've carried on volunteering most years since.

1991

Bachelor's in Computer Science

As I'd enjoyed the very early days of home computing, and with a love of all things technical, Computer Science was a natural choice and it got me into my IT career!

What have I been up to?

The latest selection from my Instagram...

Have you seen my work?